Refund policy
Last updated 26 September 2026
This is a draft. Have it reviewed by a qualified adviser before orders open, and replace every item in square brackets.
We are not taking orders yet
Nothing can be bought on this site at the moment, so there is nothing to refund. This page sets out how cancellations, returns and refunds will work once orders open. The terms of sale published at that time will confirm them.
Your right to cancel (customers in the EU and UK)
If you live in the European Union or the United Kingdom, you can cancel an order within 14 days of receiving it, without giving a reason. To cancel, email hello@semenceluxe.com with your name, order number and a clear statement that you want to cancel. You then have 14 days to send the piece back.
We will refund everything you paid, including standard delivery, within 14 days of hearing from you. We may wait until we receive the piece back, or proof that you have sent it, before refunding. We refund to the payment method you used. [WHO PAYS FOR THE RETURN DELIVERY: US OR THE CUSTOMER.]
This right does not apply to pieces made to your personal specifications or clearly personalised for you, such as [LIST WHAT COUNTS, FOR EXAMPLE ENGRAVING OR A RING SIZE OUTSIDE OUR STANDARD RANGE]. We will tell you before you order if a piece falls under this exception.
Returns for customers everywhere
Wherever you live, you can return an unworn piece within [RETURN WINDOW, FOR EXAMPLE 30] days of delivery for a full refund of the price. [WHO PAYS FOR RETURN DELIVERY AND ANY CUSTOMS DUTIES ON RETURNS.] Where the law of your country gives you more than this, that law applies.
Condition of returned pieces
Please return pieces unworn, undamaged, and with their packaging and any certificate. If a piece comes back worn or damaged, we may reduce the refund by the loss in value.
Pre-orders and deposits
[DEPOSIT TERMS: HOW MUCH THE DEPOSIT IS, WHEN THE BALANCE IS DUE, WHETHER YOU CAN CANCEL BEFORE PRODUCTION STARTS FOR A FULL REFUND, AND WHAT HAPPENS IF WE CANNOT DELIVER.] If we cannot make or deliver your piece, we will refund everything you paid in full.
Faulty pieces
If a piece is faulty or not as described, contact us. We will repair, replace or refund it as the law requires. In the EU you have at least two years from delivery to report a fault under the legal guarantee, and similar rights apply in many other countries. This is in addition to any returns described above.
International orders
[WHO PAYS IMPORT DUTIES AND TAXES ON INTERNATIONAL ORDERS, AND WHETHER THEY ARE REFUNDED ON A RETURN.]
Contact
Questions about returns or refunds: hello@semenceluxe.com.